SpinFin Privacy Policy

At SpinFin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at spinfin2.com. We are committed to handling your data responsibly and transparently, in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By registering an account and using SpinFin Casino, you acknowledge that you have read and understood this policy.

Who We Are

We operate SpinFin as a licensed online casino under the legal entity 3-102-945295 Sociedad de Responsabilidad Limitada, incorporated in Costa Rica. Our platform holds valid gaming licences issued by the Tobique Gaming Commission (Licence No. 0000109) and the Kansspelautoriteit — KSA (Netherlands), Licence No. NL-KSA-2025-71264. We are the data controller responsible for your personal information collected through SpinFin online casino operations.

• Registered operator: 3-102-945295 Sociedad de Responsabilidad Limitada
• Platform URL: https://spinfin2.com/
• Support contact: support@spinfin.com
• Regulatory authorities: Tobique Gaming Commission; KSA Netherlands

Information We Collect

Here at SpinFin, we may collect the following categories of personal data when you register, verify your identity, make deposits or withdrawals, and interact with our services:

Personal Identification Data

• Full name, date of birth, and nationality
• Residential address and contact details (email, phone number)
• Government-issued identification documents (passport, ID card, driver's licence)
• Proof of address documents (utility bills, bank statements)
• Selfie or video verification where required for KYC compliance

Financial and Transaction Data

• Payment method details (card numbers partially masked, e-wallet identifiers, crypto wallet addresses)
• Deposit and withdrawal history including amounts, dates, and methods
• Transaction records related to bonuses, cashback, and promotional credits
• Information submitted in connection with the SpinFin withdrawal process or SpinFin casino withdrawal requests

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Login timestamps and session activity (relevant to SpinFin login and SpinFin casino login events)
• Pages visited, games played, and time spent on our platform
• Data collected through cookies and similar tracking technologies
• Mobile browser activity for users accessing SpinFin via iOS or Android devices

How We Use Your Data

We at SpinFin use the personal data we collect for the following legitimate purposes:

• Account management: To register your account, process your SpinFin login, verify your identity, and manage your player profile
• KYC and compliance: To fulfil our legal obligations under anti-money laundering (AML) regulations; first-time KYC verification may take up to 10 business days
• Payment processing: To facilitate deposits and withdrawals across all supported methods, including Visa, Mastercard, Skrill, Neteller, Bank Transfer, and cryptocurrency options
• Bonus and promotions administration: To credit your SpinFin bonus, SpinFin casino bonus, free spins, cashback rewards, and manage VIP programme benefits
• Customer support: To respond to your enquiries via 24/7 live chat or email at support@spinfin.com
• Security and fraud prevention: To detect suspicious activity, protect our platform, and enforce our terms of service
• Responsible gambling: To monitor gaming behaviour and apply responsible gambling tools where necessary
• Marketing communications: To send you relevant promotional offers, provided you have given your consent

Legal Basis for Processing

Our SpinFin platform processes your personal data based on the following legal grounds under GDPR:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered player
• Legal obligation: Compliance with licensing requirements, AML laws, and regulatory reporting duties
• Legitimate interests: Fraud prevention, platform security, and service improvement
• Consent: For marketing communications and optional data processing activities — you may withdraw consent at any time

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with trusted partners and authorities under specific circumstances:

• Payment processors: Financial institutions and payment service providers necessary to process your transactions
• Identity verification services: Third-party KYC providers used to verify your documents
• Regulatory authorities: The Tobique Gaming Commission and KSA Netherlands, as required by our licensing obligations
• Law enforcement: Where we are legally required to disclose data to prevent fraud or criminal activity
• Technology providers: Software and infrastructure partners who support our casino operations under strict data processing agreements
• Game providers: Over 50 software providers (including Pragmatic Play, Evolution, Play'n GO, and others) may receive limited session data required for game delivery

Data Retention

We at SpinFin retain your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable law. In most cases, we retain records for at least five years following account closure to comply with AML and financial regulations. After the retention period expires, we securely delete or anonymise your data.

Cookies and Tracking Technologies

Our SpinFin casino online platform uses cookies and similar technologies to enhance your browsing experience, maintain session security, and gather analytics data. We use both essential cookies (required for the platform to function) and optional analytics or marketing cookies. You may manage your cookie preferences via your browser settings or our cookie consent tool. For full details, please refer to our separate Cookie Policy.

Mobile Access and App Data

We currently offer SpinFin as a desktop and mobile browser experience — no dedicated SpinFin app download is required. Players accessing our casino via mobile browser on iOS or Android devices are subject to the same data collection and processing practices outlined in this policy. Any future SpinFin iOS app or SpinFin Android app will be governed by an updated version of this policy.

Your Rights as a Data Subject

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@spinfin.com. We will respond to your request within 30 days in accordance with GDPR requirements.

Data Security

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include SSL/TLS encryption across all SpinFin casino pages, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no system is entirely risk-free, and we encourage you to use strong passwords and protect your SpinFin casino login credentials at all times.

International Data Transfers

As an operator incorporated in Costa Rica with players across the Netherlands, Germany, Italy, Greece, Switzerland, Poland, and broader European markets, we may transfer your personal data internationally. Where such transfers involve countries outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to maintain the same level of data protection.

Children's Privacy

Our services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has registered on SpinFin, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our platform, please contact us immediately at support@spinfin.com.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of significant changes via email or a prominent notice on our website. We encourage you to review this policy periodically. Continued use of SpinFin Casino after changes are published constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please reach out to our team. We are here to help and committed to addressing your privacy concerns promptly.

• Email: support@spinfin.com
• Website: https://spinfin2.com/
• Live Chat: Available 24/7 directly on our platform

You also have the right to lodge a complaint with your local data protection authority. For players in the Netherlands, this is the Autoriteit Persoonsgegevens (AP). We encourage you to contact us first so we can work to resolve your concerns directly.